Outage in SE Asia (Singapore)

All affected Jedox instances have been recovered.

If you have any further questions or concerns, please do not hesitate to contact our Support team.

Thank you for your continued partnership and patience!

MS Azure engineers have solved the root cause of the outage and are restoring resources incrementally while monitoring the overall situation carefully.
Their restoration process is progressing well.

Jedox will provide a further status update on this incident as soon as we have any news.

Dear customer,

We would like to inform you that Microsoft Azure Kubernetes Services is currently facing an outage impacting datacenters in Southeast Asia. This may also affect the services which we, Jedox, are providing to you as our customer, as our systems are widely running on this infrastructure.

In particular, you may experience non-availability of the system, i.e. server not reachable or similar effect. You may observe the current status of the outage on the Azure status page https://status.azure.com. We are in close contact with the Azure support team to ensure close communication, information availability and fast restoration.

Currently, Microsoft does not yet have an ETA to share for the restoration of the Azure Kubernetes Services.
Jedox will provide a further status update on this incident as soon as we hear back from Microsoft.

If you have any further questions or concerns, please do not hesitate to contact our Support team.

Thank you for your continued partnership and patience!