Incident - SFTP service may not be available

Dear customers,

Jedox have located the cause of the issue and reconfigured a specific setting to restore the affected instances.

Apologies for any inconvenience caused and Jedox remains committed to drive corrective actions to avoid future recurrences.

If you have any further questions or concerns, please do not hesitate to contact ourSupport Team>.

Thank you for your continued partnership and patience!

Dear customer,

Jedox is currently experiencing a loss of the SFTP service. Our engineering team is engaged and working to resolve the situation.
Cloud region that maybe experiencing an impact:

• North Europe

Please contact Support with a detailed description of any alternative symptoms that are being experienced to enable our engineers to assess whether it is related.

Our engineers have located the issue and are working hard to fix the problem identified as quickly as possible.

Jedox appreciates the disruption this has caused and are doing everything possible to mitigate the impact and return to a desired state.

Jedox will provide a further status update on this incident today, 16:00 CET (at the latest) via this channel.

If you have any further questions or concerns, please do not hesitate to contact our Support Team.

Thank you for your continued partnership and patience!