Short interruption of service - already recovered

Minor incident Europe Germany West Central
06-07-2023 13:00 CEST · 23 hours, 17 minutes

Updates

Resolved

Dear customer,

Jedox experienced a short interruption/timeout of service that has already been recovered on 7th of June at 11:00 AM UTC . Our engineering team is engaged and working to identify the root cause of the behavior in collaboration with Microsoft Azure.

Cloud region that maybe experienced an impact: Germany

Due to this incident, our customers may not have been able to log or encounter performance issues into their system.

If you have any further questions or concerns, please do not hesitate to contact our Support Team>.

Thank you for your continued partnership and patience!

June 8, 2023 · 12:13 CEST
Monitoring

Dear customer,

Jedox experienced a short interruption/timeout of service that has already been recovered at 11:00 AM UTC . Our engineering team is engaged and working to identify the root cause of the behavior in collaboration with Microsoft Azure.

Cloud region that maybe experienced an impact: Germany

Due to this incident, our customers may not have been able to log or encounter performance issues into their system.

If you have any further questions or concerns, please do not hesitate to contact our Support Team.

Thank you for your continued partnership and patience!

June 7, 2023 · 14:37 CEST

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