Outbound IP changed during maintenance on one AKS cluster in North Europe

Dear valued customers,

The current issue that triggered the incident has been solved.

If you have any further questions or concerns, please do not hesitate to contact our Support Team via Jedox Customer Portal

Thank you for your continued partnership and patience!

Dear valued customer,

During a maintenance operation on the infrastructure, the Outbound IP was changed due to unforeseen events on one AKS cluster from North Europe.

In order to re-establish the VPN connection you will need to add the new public IP which is available in the cloud console and which will be also communicated via tickets for the affected customers. Once the new IP is added, please restart the VPN configuration from the Cloud Console by opening the VPN connection and clicking on “Save”.

We apologize for any inconvenience this may cause and appreciate your understanding as we are working to improve our services.

If you have any further questions or concerns, please do not hesitate to contact our Support Team via Jedox Customer Portal.

Thank you for your continued support.