Regular maintenance on cloud infrastructure in Southeast Asia from 11-19-2025 12:00 CET to 11-19-2025 12:30 CET

Dear Valued Customers,

We would like to inform you about upcoming maintenance activities that we will be performing on our cloud infrastructure.

As part of this initiative, we will be updating the authentication credentials used across our Kubernetes clusters. This is a routine and proactive measure designed to ensure that our platform continues to operate securely and reliably.

Scheduled Maintenance Window

Date: November 19, 2025
Time: 11:00-11:30 UTC, 19:00-19:30 CST

This change provides several key benefits

Enhanced Security & Protection
Ensures that our systems continue to meet modern security best practices.
Improved Platform Stability & Reliability
Prevents potential service disruptions caused by outdated credentials.
Long-Term Operational Continuity
Helps maintain a stable and resilient environment for all customers.

Our Cloud Support team will be closely monitoring the maintenance and will be available to address any unexpected issues throughout the process.

Key Notes

• The maintenance will imply service downtime.
• No functional changes to customer environments or configurations are expected.
• No customer action is required.

Why This Matters

Delaying this update could result in:

• Risk of service disruption due to expired or invalid credentials
• Reduced system reliability and potential for emergency maintenance in the future
• Misalignment with security and compliance requirements

Questions or Concerns?
If you have any questions or require assistance, please contact our Support team via the Jedox Customer Portal.

Thank you for your continued trust and partnership.

– The Jedox Team