Temporary Connectivity Drop on Relational Database Operations in North Europe

Dear Valued Customers,

On 8 March, the IP address of the relational database server in the North Europe region was updated, causing a brief interruption in connectivity.

What caused this ?

The disruption was caused by a maintenance activity carried out by our Cloud Service Provider on the relational database server in the North Europe region.
This maintenance was scheduled to take place between Sun, 08 Mar 2026, 05:02 UTC and 06:02 UTC.

Impact to Jedox customers

During the maintenance period, customers from North Europe may have experienced issues with drill‑through operations and the execution of history-related processes in their ETL applications.

How was this resolved?

Our engineers have reviewed all affected environments and implemented corrective actions, successfully restoring services for the impacted customers.
If you continue experiencing any issues at the time of this communication, please contact the Jedox Support team via the Customer Portal, and we will be glad to assist you.

What are we doing next?

• We have updated our monitoring configuration to ensure that customers will be notified in due time via Jedox Status about any similar planned maintenance activities in the future.
• Additionally, we are working on further safeguards to ensure that, if similar changes occur again, any disruption to our customers will be minimal or entirely avoided.

We sincerely apologize for any inconvenience this change may have caused. We know how disruptions can impact your business, and we are committed to ensuring a smoother and more predictable experience moving forward.

Thank you for your continued trust and partnership.

– The Jedox Team