Console Service - Temporary Unavailability

Dear Valued Customers,

Earlier today, customers experienced an issue affecting access to the Console. During the incident window, the Console was temporarily unavailable, preventing users from accessing management and administrative functions through the web interface.

What caused this?
The issue was caused by an unexpected problem within a component supporting Console availability. This resulted in users being unable to access the Console while the issue was being investigated and remediated.

Impact on customers

• During the incident, customers may have experienced:
• Inability to access the Console
• Delays in performing administrative or management actions through the Console
• Error messages or timeouts when attempting to log in

Running workloads and services continued to operate normally and were not impacted by this issue.
There was no data loss associated with this incident.

How was this resolved?
Our engineering team implemented corrective actions to restore service and is currently working to identify the root cause. Following validation and monitoring, Console functionality has been successfully restored.
The Console is now available and operating normally.
We will continue to closely monitor the platform to ensure stability and address any residual issues should they arise.

What are we doing next?
We are conducting an internal review of the incident to understand the contributing factors and identify opportunities for improvement.

Need more information?
If you have questions about whether your service was impacted, or if you continue to experience any issues accessing the Console, please contact our Support team via the Jedox Customer Portal.

Thank you for your continued trust and partnership.

– The Jedox Team